Question 1

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this number to track your order on our website or the courier's website.

Question 2

What payment methods are accepted?

Accepted Answer

We accept Cash on Delivery (COD), Khalti, eSewa, and bank transfers. More payment options are coming soon!

Question 3

What is the return policy?

Accepted Answer

You can return most items within 7 days of delivery. The product must be unused and in its original packaging. Some items like perishables and personal care products cannot be returned.

Question 4

How do I become a vendor?

Accepted Answer

Simply create an account and apply for vendor status. You'll need to provide your business details and undergo a verification process. Once approved, you can start listing products.

Question 5

What are the commission rates?

Accepted Answer

Our commission rates vary by category, ranging from 5% to 15%. You can view the detailed commission structure in your vendor dashboard after registration.

Question 6

How do I get paid?

Accepted Answer

Payments are processed weekly. Once your orders are delivered and the return period has passed, the amount is transferred to your registered bank account.

Frequently Asked Questions